Electricity Distribution

We are servicing half a million consumers with a commitment to light homes with reliable supply and exemplary services through technology-driven innovative solutions in areas of Odisha and Meghalaya through a franchisee agreement.

The key activities taken by FEDCO includes consumer metering, billing & revenue collection, LT network O&M, customer care, automate metering facility of sub-stations, feeders & high value consumers, capital investments in refurbishing the network for loss reduction, smart metering, new service connection, vigilance i.e. theft protection, disconnection & reconnection, and many more.

FEDCO is also assisting with distribution companies in Nigeria for business turnaround and improving technical operations by lowering AT&C losses.

Starting operations in FY 13 in Odisha, FEDCO has been instrumental in bringing down the losses at 32% from an opening level of 58 % i.e. unprecedented reduction of around 26 %.

EASY WAYS TO LOWER YOUR BILL

• Use more tube-lights in place of electric bulbs.
• Switch off lights and fans etc. while leaving the room.
• Keep the bulbs clean for better lighting.
• Do not open the fridge-door unnecessarily time and again.
• Use shunt capacitors for induction motor of 3 HP and above, and for welding transformer of 1 kVA and above.
• Do not use inferior quality material for electrical wiring installation. Use only ISI marked items to reduce electricity consumption and avoid possibility of accident.
• Install Bureau of Energy Efficiency (BEE) labelled equipment, which specifies energy efficiency, to reduce energy consumption.
• All establishments shall conduct energy audit through an accredited energy auditor in such manner and intervals as specified under the Energy Conservation Act 2001 and regulations under the Act. Directions of Energy Auditor shall be complied with for the purpose energy conservation.
• Comply with the provisions of the Energy Conservation Act 2001 and the regulations under the Act, for better energy usage and conservation.

DURING SUMMERS

• Use ceiling or table fan as the first line of defence against summer heat. Ceiling fans, for instance, cost about 30 paise an hour to operate – much less than air-conditioners (Rs.10.00 per hour).
• Set the thermostat of the air-conditioner at 25 degrees centigrade (77. ° F- Fahrenheit) for least cost. The energy consumption will be three to five per cent less with each degree about 22 ° (71.5 ° F).
• Using ceiling or room fans allow you to set the thermostat higher because the air movement will cool the room.
• A good air-conditioner will cool and dehumidify a room in about 30 minutes, so use a timer and leave the unit off for some time.
• Keep doors in air-conditioned rooms closed as often as possible.
• Clean ACs once a month. Clean filters to enable the unit to cool down quickly and use less energy.
• Get your internal wiring checked by a licensed electrical contractor before installing an air-conditioner.
• Contact the FEDCO office and apprise him of the intended increase in load.

SAFETY TIPS

Electricity travels by the path of least resistance to ground. Hence, elements, which are good conductors of electricity, are more at risk when in contact with a source of electricity. For instance, Metals, water and human bodies are good conductors of electricity.

The sheer water content of human bodies (approximately 70%) makes human beings particularly susceptible to passage of electricity. When electricity passes through our body, it puts enormous stress on the nervous and cardiovascular systems.

Burns caused by electric 'shocks' may result in serious injury or death. Hence, electrical safety is something that should never be taken lightly. Therefore, to ensure your safety, this section brings you some safety tips.

OUTDOOR

• Never touch a fallen power line or anything or anyone in contact with one. Always assume that the power line is energized and maintain safe distance. A low-hanging wire can suddenly move unexpectedly if there is a strong wind is blowing. In any electrical emergency, stay calm and call for help.
• Watch for power lines when using a ladder, pruning trees, carrying long tools or pipes, working on the roof or installing an antenna.
• Play it safe when you're having fun. Keep kites or model airplanes away from power lines.
• Don't use electric tools near water or in the rain.
• Never enter a substation or fenced enclosure that surrounds electrical equipment.

INDOOR

• Licensed Electrical Contractors should do installation of wiring and electrical fittings/equipment.
• Fans, Switchboards and other electrical equipment should be properly earthed. Loose or unsupported wiring installation should be avoided. Wiring for electric motors should be done with all three-phase wire bunched in a metallic conduit, this helps in effective earthling. The minimum permissible size of earth wire should be 14 SWG.
• Metallic supports should not be used for wiring installations.
• When in doubt you should always have your installation checked by Licensed Electrical Contractor. Even otherwise, a complete check-up is recommended periodically.
• Fuses of proper rating should be installed. This is extremely important for safety of the installation and the user.
• A triple-pole-linked switch protected with no-volt release and triple pole fuses (for overload purpose) shall control the motor circuit.
• The connected load of your installation should be in conformity with the details furnished in the application form and B&L form.
• Plug points should be of the 3-pin type and installations should be connected to the plug point should be with 3 core cables and 3 pin plug tops.
• AC motor should not be connected unless the motor and the installation have suitable devices to limit the starting current.
• You should Install MCB's in your household circuits under the guidance of a Licensed Contractors to protect your appliances as well as your family members from electrical overloading or short-circuit.
• Don't overload electrical outlets. If you must use an extension cord temporarily, match the amperage and wattage limits of the cord and appliance, and do not use damaged cords.
• Stay dry. Keep electric appliances, such as hair dryers, away from water. Never operate an appliance when wet.
• Keep household appliances in good working order. If something seems wrong with an appliance or tool, or if it gives even the slightest shock, disconnect it. Have it repaired or discard it.
• Never carry appliances by the cords and remove cords from outlets by pulling on the plug head. Don't run cords under rugs or furniture; they could become damaged or overheated.
• Any plug-in appliance should always be unplugged when it is not being used. Many people are injured, and home fires starts only by leaving appliances plugged-in when not in use.
• Recognize workplace hazards. Keep your tools, work area and storage space clean and dry. Check cords for wear and keep tools switched "off" before plugging or unplugging.
• Be prepared for power outages during storms. Keep flashlights and batteries where they can be found easily. Unplug your appliances during storms to prevent lightning damage, and don't forget lightning can come into your home through cable television and telephone lines as well. When power resumes, turn on only necessary items and do so one appliance at a time to avoid overloading the electric system.

PRECAUTIONS FROM KIDS

• Keep electrical equipment out of reach of children.
• Educate your children about electrical safety. Teach them never to put fingers or objects into outlets or appliances, and use outlet covers wherever necessary.
• Don't let your children climb trees near power lines. Let them play with kites and balloons only in open areas away from power lines. Even when your kids are flying kites far away from power lines, static electricity can build up enough on the kite and string to be dangerous. If kite string gets caught in power lines, ask them to leave it alone and not try to remove the string from the lines.
• Help them recognize "Danger-High Voltage" signs and identify electric utility equipment. Teach them to call for help in the event of an electrical emergency.

FAQ

Q. How to lodge a complaint?
Ans.
1. In case of failure of power supply the consumer has to contact the nearest fuse-of-call centre or has to call customer care. The consumer has to lodge a complaint by giving details like Name, Location, Consumer No. and Pole no. for easy access to FEDCO employees.
2. If there is some anomaly in the energy bill like wrong reading, arrear amount shown though the bill is paid etc. The consumer needs to contact the nearest FEDCO office and bring anomaly to the notice of concern for rectification.
3. In case of Malpractice/Power theft related complaints, the consumer need to contact Customer Care for the immediate action.

Q. How to ensure safety?
Ans.
1. Consumer should install safety equipment like Earth leakage / overload & short circuit protection (circuit breakers / switches) near point of supply.
2. Healthy Earthing should be installed at your premises.
3. ISI marked cables and equipment of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors.
4. Always use proper capacity fuse wire in main switches.
5. For rectification of faults in your installations, call licensed electrical contractors only. For any difficulty related to electricity supply, always contact FEDCO authorities at their offices or can call to customer care.

Meter Related

Q. What needs to be done in case the meter installed at my premises is Defective / Stop / Burnt?
A. Consumer needs to register a complaint at customer care number 7894300300. Details required for Complaint Registration are (a) Consumer number (b) Contact details. Post complaint registration, Consumer has to mention this “Ticker Number” and submit an application at Section office for necessary action.

Q. What should be done in case there is no supply in the meter?
A. Register a complaint to customer care number with consumer number for no supply in the meter.

Q. What to do in case of meter is running fast/ excess billing?
A. Consumer need to submit an application at the section office and register a complaint at customer care number for creating a complaint ticket.

Q. What are the various reasons of meter change?
A. Meter burnt, not working, meter reading excess, meter running fast / slow, Meter display not working, stuck up, meter and glass broken.

Q. What are the timelines/Resolutions for Meter Testing, Fast, Slow, Burnt, Damaged, Stop, Faulty, Shifting?
A. 15 days of receiving the cost of the Meter testing, Fast, slow, Burnt, Damaged, Stop, Faulty. For meter shifting within 24 hours.

Q. Whom to contact if meter is not at the premises?
A. Lodge a complaint at customer care number so also inform Meter Management Group (MMG) Executive at Section office.

Q. Why my meter screen is blank.?
A. Either Meter burnt, Meter terminal loose, external / internal damage to meter causing display to be blank. To assess exact cause, physical inspection needs to be called at the earliest.

Q. What if your complaint is not attended?
Ans. Need to call customer care for immediate action.

Payment Related

Q. What are the different modes of payments available?
A. Bill collection executives are collecting bills from consumers home, online payment, by Cheque, and by cash deposit at office’s cash collection counter. Payment by cash, has to essentially be acknowledged with a valid money receipt.

Q. Where can I make cash payment?
A, At the section office or sub division office’s cash collection counter.

Q. How to make online payment of Bills?
A. Login to https://www.odishaonline.gov.in/Site/Common_Quick_Pay.aspx for making online bill payments.

Q. Can I issue another cheque, if my cheque bounces?
A. Yes, you can but with the cheque bounced charges.

Q. When will my online payment be updated in my account?
A. Within 24 hours.

Billing Related

Q. How are bills prepared if the meter is not read?
A. According to the previous bill and on load basis average bill will be generate.

Q. What is the normal reading span for monthly Meter Reading?
A.

Q. How to calculate / understand electricity bill?
A. Bill calculation comprises of EC = Energy Charges, ED = Energy duty (Presently 4 % of EC), MMFC = Minimum Fixed charges (Different for different category/ slabs), Meter Rent = Wherever applicable. Understanding of bill can be asked from MBC executive while on field or office.

Q. Why is my meter not read regularly?
A. Either of or combination of extraordinary weather constraints, house lock or technical issues.

Q. Where to approach when meter is not read?
A. It should be first registered as a complaint at customer care number and generate a complaint ticket and post that submit an application at section office for issuance of a copy of the bill.

Q. What are the fixed charges?
A. Minimum fixed charges (MMFC), /KW Rs.20, for domestic service and for commercial Rs. 40 per /KW. if there is a meter instalment Rs. 40 for five years from the date of meter installation.

Q. How to calculate slab?
Ans: Differs for different category of consumers
For example.
For domestic <=50 units / months Rs. 2.50
>50, <=200 units/months Rs. 4.30
>200, <=400 units/ months Rs. 5.30
>400units /months Rs. 5.70
Consumption >100, <=300 units/months Rs. 6.50
Consumption >300 units/months Rs .7.10

Q. How do I get my bill rectified if incorrect amount has been charged?
A. Kindly register a complaint at customer care number (7894300300) and generate a complaint ticket for bill revision and submit an application with xerox copy of bill at section office for needful to be assessed and acted upon.

Q. How to get duplicate bill?
A. Visit the section office/sub-division office with consumer number.

Connection Related

Q. How to apply for a New Service Connection?
A. Call to customer care number and give your details for new service connection and visit your nearest section office and fill the form with all mandatory documents.

Q. What are the documents needed for NSC?
Ans: Documents for NSC
· ID proof, Passport size photo,
· treasury challan,
· Land documents (Patta, Dalil, Sale deed).
· Test report of wiring and earthing,
· court affidavit for clearance (whether there is some litigation or dispute or pending dues on the same plot ) ,
· NOC (if there is another person in landlord)

Q. What are the documents needed for temporary connection?
A. ID proof and permission for site booking documents.

Q. What are the charges for NSC?
A. Different for different categories. Please contact our office for details. Example: For domestic single phase: Govt of Orissa charges for Electrical Connection R.s 34/, service connection charges for 1 Ph LT 1500/. And security deposit charges according to /kw starting from 0.5kw Rs.220 and for 1kw Rs.474.

Q. What is the Timeline for meter installation after NSC request?
A. Seven days.

Q. How to apply for permanent disconnection?
A. 1. Register a request at customer care number and generate a complaint ticket and 2. Submit an application with xerox copy of latest bill at section office. And consumer should payment the final bill for permanent disconnection.

Q. What is Reconnection Procedure?
Ans. By depositing RC fee and bill amount as per the Tariff Order.