We are servicing half a million consumers with a commitment to light homes with reliable supply and exemplary services through technology-driven innovative solutions in areas of Odisha and Meghalaya through a franchisee agreement.
The key activities taken by FEDCO includes consumer metering, billing & revenue collection, LT network O&M, customer care, automate metering facility of sub-stations, feeders & high value consumers, capital investments in refurbishing the network for loss reduction, smart metering, new service connection, vigilance i.e. theft protection, disconnection & reconnection, and many more.
FEDCO is also assisting with distribution companies in Nigeria for business turnaround and improving technical operations by lowering AT&C losses.
Electricity travels by the path of least resistance to ground. Hence, elements, which are good conductors of electricity, are more at risk when in contact with a source of electricity. For instance, Metals, water and human bodies are good conductors of electricity.
The sheer water content of human bodies (approximately 70%) makes human beings particularly susceptible to passage of electricity. When electricity passes through our body, it puts enormous stress on the nervous and cardiovascular systems.
Burns caused by electric 'shocks' may result in serious injury or death. Hence, electrical safety is something that should never be taken lightly. Therefore, to ensure your safety, this section brings you some safety tips.
Q. How to lodge a complaint?
1. In case of failure of power supply the consumer has to contact the nearest fuse-of-call centre or has to call customer care. The consumer has to lodge a complaint by giving details like Name, Location, Consumer No. and Pole no. for easy access to FEDCO employees.
2. If there is some anomaly in the energy bill like wrong reading, arrear amount shown though the bill is paid etc. The consumer needs to contact the nearest FEDCO office and bring anomaly to the notice of concern for rectification.
3. In case of Malpractice/Power theft related complaints, the consumer need to contact Customer Care for the immediate action.
Q. How to ensure safety?
1. Consumer should install safety equipment like Earth leakage / overload & short circuit protection (circuit breakers / switches) near point of supply.
2. Healthy Earthing should be installed at your premises.
3. ISI marked cables and equipment of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors.
4. Always use proper capacity fuse wire in main switches.
5. For rectification of faults in your installations, call licensed electrical contractors only. For any difficulty related to electricity supply, always contact FEDCO authorities at their offices or can call to customer care.
Q. What needs to be done in case the meter installed at my premises is Defective / Stop / Burnt?
A. Consumer needs to register a complaint at customer care number 7894300300. Details required for Complaint Registration are (a) Consumer number (b) Contact details. Post complaint registration, Consumer has to mention this “Ticker Number” and submit an application at Section office for necessary action.
Q. What should be done in case there is no supply in the meter?
A. Register a complaint to customer care number with consumer number for no supply in the meter.
Q. What to do in case of meter is running fast/ excess billing?
A. Consumer need to submit an application at the section office and register a complaint at customer care number for creating a complaint ticket.
Q. What are the various reasons of meter change?
A. Meter burnt, not working, meter reading excess, meter running fast / slow, Meter display not working, stuck up, meter and glass broken.
Q. What are the timelines/Resolutions for Meter Testing, Fast, Slow, Burnt, Damaged, Stop, Faulty, Shifting?
A. 15 days of receiving the cost of the Meter testing, Fast, slow, Burnt, Damaged, Stop, Faulty. For meter shifting within 24 hours.
Q. Whom to contact if meter is not at the premises?
A. Lodge a complaint at customer care number so also inform Meter Management Group (MMG) Executive at Section office.
Q. Why my meter screen is blank.?
A. Either Meter burnt, Meter terminal loose, external / internal damage to meter causing display to be blank. To assess exact cause, physical inspection needs to be called at the earliest.
Q. What if your complaint is not attended?
Ans. Need to call customer care for immediate action.
Q. What are the different modes of payments available?
A. Bill collection executives are collecting bills from consumers home, online payment, by Cheque, and by cash deposit at office’s cash collection counter. Payment by cash, has to essentially be acknowledged with a valid money receipt.
Q. Where can I make cash payment?
A, At the section office or sub division office’s cash collection counter.
Q. How to make online payment of Bills?
A. Login to https://www.odishaonline.gov.in/Site/Common_Quick_Pay.aspx for making online bill payments.
Q. Can I issue another cheque, if my cheque bounces?
A. Yes, you can but with the cheque bounced charges.
Q. When will my online payment be updated in my account?
A. Within 24 hours.
Q. How are bills prepared if the meter is not read?
A. According to the previous bill and on load basis average bill will be generate.
Q. What is the normal reading span for monthly Meter Reading?
Q. How to calculate / understand electricity bill?
A. Bill calculation comprises of EC = Energy Charges, ED = Energy duty (Presently 4 % of EC), MMFC = Minimum Fixed charges (Different for different category/ slabs), Meter Rent = Wherever applicable. Understanding of bill can be asked from MBC executive while on field or office.
Q. Why is my meter not read regularly?
A. Either of or combination of extraordinary weather constraints, house lock or technical issues.
Q. Where to approach when meter is not read?
A. It should be first registered as a complaint at customer care number and generate a complaint ticket and post that submit an application at section office for issuance of a copy of the bill.
Q. What are the fixed charges?
A. Minimum fixed charges (MMFC), /KW Rs.20, for domestic service and for commercial Rs. 40 per /KW. if there is a meter instalment Rs. 40 for five years from the date of meter installation.
Q. How to calculate slab?
Ans: Differs for different category of consumers
For domestic <=50 units / months Rs. 2.50
>50, <=200 units/months Rs. 4.30
>200, <=400 units/ months Rs. 5.30
>400units /months Rs. 5.70
Consumption >100, <=300 units/months Rs. 6.50
Consumption >300 units/months Rs .7.10
Q. How do I get my bill rectified if incorrect amount has been charged?
A. Kindly register a complaint at customer care number (7894300300) and generate a complaint ticket for bill revision and submit an application with xerox copy of bill at section office for needful to be assessed and acted upon.
Q. How to get duplicate bill?
A. Visit the section office/sub-division office with consumer number.
Q. How to apply for a New Service Connection?
A. Call to customer care number and give your details for new service connection and visit your nearest section office and fill the form with all mandatory documents.
Q. What are the documents needed for NSC?
Ans: Documents for NSC
· ID proof, Passport size photo,
· treasury challan,
· Land documents (Patta, Dalil, Sale deed).
· Test report of wiring and earthing,
· court affidavit for clearance (whether there is some litigation or dispute or pending dues on the same plot ) ,
· NOC (if there is another person in landlord)
Q. What are the documents needed for temporary connection?
A. ID proof and permission for site booking documents.
Q. What are the charges for NSC?
A. Different for different categories. Please contact our office for details. Example: For domestic single phase: Govt of Orissa charges for Electrical Connection R.s 34/, service connection charges for 1 Ph LT 1500/. And security deposit charges according to /kw starting from 0.5kw Rs.220 and for 1kw Rs.474.
Q. What is the Timeline for meter installation after NSC request?
A. Seven days.
Q. How to apply for permanent disconnection?
A. 1. Register a request at customer care number and generate a complaint ticket and 2. Submit an application with xerox copy of latest bill at section office. And consumer should payment the final bill for permanent disconnection.
Q. What is Reconnection Procedure?
Ans. By depositing RC fee and bill amount as per the Tariff Order.