We sincerely care for the customers we serve and are committed to our mission of setting benchmarks in prompt and effective customer service.

FEDCO runs a state-of-the-art Central Customer Care Unit to provide quick resolution to issues faced by the electricity customers. Consumers can reach out to FEDCO anytime by just dialling its Central Customer Care number 7894 300 300 for instant lodging of complaints and faster resolution to their issues.

FEDCO’s Central Customer Care Unit is powered by an in-house developed software for better, faster and smarter consumer complaint management. FEDCO’s customer care management software ‘DL Connect’ comes with a bottom up design approach to address customer concerns. ‘DL Connect’ is completely configurable to work with existing legacy systems and databases. It deploys innovative approach for managing current and potential customers in a utility framework. The tool uses data mining to drive an organization’s relationship with customer. Be it disputes, concerns, complaints, new customer requirements, ‘DL Connect’ addresses these all.